At Holidaysafe we are committed to delivering the best possible service, products and prices to our customers, whether they are looking to purchase a policy, needing to make a claim or requiring medical assistance abroad, we naturally encourage our customers to share feedback about their experience.
Take a look below to read some of the reviews we have received so far. If you would like to leave feedback about any of our products or services please write a review.
“My wife and I booked a flight to Philadelphia around May this year, we found we could board the plane, but due to covid19 not able to disembark in America which was no good for us. We had paid for Holidaysafe Insurance at £1500 due to medical problems, we were refunded less £82 for admin costs which we found most acceptable. Good on ya! You will probably see us on your list when able to fly.”
“Hello, We would simply like to say thank you for sorting out our claim and making a full refund (less excess) in such a timely fashion. We were concerned about the claim because we were not able to get our flight refund for several months before being able to claim the remainder from insurance. Having submitted all the paperwork the claim was dealt with in about 2 weeks and payment made a few days afterwards. Thank you – this is how insurance should work.”
“Thank you so much for dealing with our claim so quickly and efficiently. It’s the first time we have ever claimed on any insurance before and following a stroke and surgery it all adds to the anxiety. Your support in this has been really appreciated and we would like our thanks to be passed on to all concerned.”
“Dear Sirs Many thanks for your recent letter. I am pleased to learn that my claim has now been agreed and that settlement should be made in the near future. I would like to thank you for dealing with this promptly. “
“Dear Holiday Safe team, Many thanks for your reminder of renewal. In the present circumstances it may be a year or so before we can travel abroad again so we have decided not to renew our policy with you at the moment. Rest assured however that, once it becomes possible to travel again, Holiday Safe will be our first stop! You have taken wonderful care of us in previous years, not least in Sept 2019 when I had to spend 7 days in hospital in Austria after a fall, at which time you removed all anxiety by your prompt, efficient and friendly service. Once we are free to travel again we will not be looking elsewhere for cover, I can assure you.”
“Just wanted to let you know that whilst deciding which holiday insurance to purchase I spoke with 3 of Holidaysafe’s advisers. All 3 were very polite, professional and very helpful with insurance that was quite complicated to sort out so that we met the needs of all the family. I just wanted this to be acknowledged as we are always quick to complain, but never quick to praise! Well done and many thanks”
“I am writing to say how wonderful you have been to my father. He was diagnosed with 3 aneurysms last week, so I phoned immediately to see if he could still go on our trip. We were planning to visit my dads sister in Florida as they are both of an age that time was getting short for them to reunite. I spoke to Bailey who was the sweetest and most helpful member of your staff. She was unable to insure my father but went and got some other insurers that might be able to help. I have since been able to re-insure my dad and he is very grateful. At the weekend he received a bunch of flowers from Bailey and we were touched by the thought. We have as a family used Holidaysafe for a few years now and this reiterates that we have made the right choice. I would just like to say a big thank you and carry on treating people the way you are.
I have no problem in you posting my comments on your website.
I am pleased to be able to give good feedback to yourselves and think that many of us are quick to post negative comments and not give credit where it’s due. I am pleased to give Holidaysafe my recommendation to my friends and family and know they have gone on to be our customers also.”
“I had an annual policy previously with Holidaysafe. I have never needed to make a claim. Three months ago I had a major op. My family had asked me to go to Majorca with them for a short break. I filled in very detailed but easily answered questions on medical conditions. I was extremely pleased with the very reasonable cost. Thank you.”
“I was so impressed and grateful for the excellent advice and attitude from the kind contacts when I phoned to book my travel insurance.”
“I certainly recommend your company, I have been very satisfied with your attention and costs will be sure to recommend you to my friends in the future.”
“My opinion of Holidaysafe travel insurance is ‘Outstanding’ as a 70 year old with various medical problems it is usually a struggle to find good travel insurance. I have used Holidaysafe for a couple of years now, unfortunately I needed to make a claim in March this year the process was simple and the company settled my claim painlessly and effective. I renewed this week expecting a huge hike in the premium but no, apart from deciding to pay for the extra (to cover me for an extended holiday) the price was extremely competitive, I always shop around for my insurance and Holidaysafe is definitely the one that meets our needs”
“After investigating holiday insurance from numerous companies, it was a pleasure to come across Holidaysafe Travel Insurance. The customer service representative I spoke to guided me through the various medical questions with great patience and even allowed for me to call my pharmacist for an explanation of one of my medications. I would have no hesitation in recommending you to others in light of the professionalism I experienced.”
“I would like to express my thanks for all the information and help given to me when I booked my travel insurance with you. The young man (one of your customer service team) was very helpful, and I would say a credit to your company.”
Top Marks – 5! The service was excellent and the guy I spoke to was very helpful and answered all the questions that I asked. It was also a bit of fun
getting the right policy for us. Thank you for your service, we will be using you again and will be recommending your company to anybody wanting travel insurance. Thank you Mike.
“My partner and I were completing the health section of the policy renewal and were experiencing some difficulty with the existing medical conditions and associated medications section. We rang the helpline for advice and spoke to a young gentleman who was most professional and courteous, he guided us through the health questions and we achieved a very positive outcome, we were pleased to renew our travel insurance policy and feel secure that we are safely covered for forthcoming holidays, thank you. We would award the service we received as top rate deserving a score of 5 out of 5.”
“Having used Holidaysafe on previous occasions I had to cancel my recent trip due to my wife’s admission to hospital. I proceeded to claim on the policy, everything was straightforward and I have now been payed my full costs. I would like to thank the Holidaysafe customer service team and will highly recommend Holidaysafe and continue to use your service in the near future.”
“I love Holiday Safe it’s staff are so helpful and a pleasure to deal with. Two years ago my husband had a serious stroke whilst we were on holiday abroad, he was in hospital I Spain for five weeks and the well known Insurance Company we were with were most unhelpful at a time when we needed assurance. I feel confident having since travelled with Holiday Safe that they would have been more sympathetic and helpful, and I recommend them all the time to my fellow travellers. Keep up the good work so that we can enjoy our holidays hopefully never having to make a claim!”
“I found Holiday Safe on line, although I am 91 in June and find using a computer quite daunting due to poor sight and age. Consequently I phoned. I was VERY impressed with the person who answered my call, she was most helpful and made everything so easy to understand. In no time at all I was guided to the right policy so I paid by card. She told me she would both email me and send all details by post. She was MOST efficient very kind since then I have recommended her to my friend.“
“I received my renewal notice from Holidaysafe travel insurance in April and as usual was asked to contact the company by phone to update on any changes to my health and/or tablets. I was dreading the annual 30 minutes of interrogation but made myself a cup of tea, steeled myself and made the call.
What a pleasant surprise when Tom answered the phone. He was professional, efficient and patient with me which at my age (78) is so important. An even bigger surprise was the price which was even lower than last year.
I would have no hesitation in recommending Holidaysafe both for service and price and score 5 out of 5 on both counts!“
“I had the misfortune to have to cancel my holiday to Florida due to my wife’s stroke.
I received my full holiday price back in less than a month. All my friends found this amazing.
They said ‘It would take months and I would probably not get everything back’
I tell every one I speak to to use Holidaysafe.”
“Recommendation was via Martin Lewis.com
I did every thing on line but right at the end got turned down on a medical question for my wife. Following a phone call I had answered the question incorrectly but was adjusted by talking it through with a few more questions.
Quote was significantly cheaper than through my bank and one or two others but matched the cover offered by them and with similar excesses.
Hope I won’t have to use it but hope the service matches the quote!”
“A really friendly & helpful company who answered all my questions with ease & gave me the confidence that I was purchasing the appropriate insurance for our upcoming trip. Extremely knowledgeable & could not recommend enough – I tried Holiday safe as they were recommended by Money Saving Expert (Martin Lewis) & they did not disappoint. The price paid was superb & this also included two people in our family with medical complaints. 5 STAR”.
“I have now used Holidaysafe for the last 3 years and have been totally satisfied with the amazing service given. We use the multi trip 12 month insurance and, when I have told people about the great policy rates, they have dumped their existing holiday insurance provider and are now using the Holidaysafe service.”
“I have insured my son with you for a few years now and decided to insure myself for a forthcoming trip. I have always been impressed with the service your colleagues provide hence my return custom. I experienced a difficulty with a quote and was going to look elsewhere but Adam phoned me to say the company would honour the initial quote. Adam was fantastic- he sorted everything out efficiently and politely. He also addressed me as Mrs Crawford which I greatly appreciate. Adam certainly deserves some sort of recognition for his excellent customer service. My score would be 5/5.”
“My experience so far has been of polite friendly, patient and helpful agents with an extremely high standard of customer skills. They have been good listeners, knowledgeable, good awareness and compassionate with the delicacy/sensitivity of the customers needs and issues. Very respectful towards us more mature people giving plenty of time when having to look up something whilst on phone. Very important as they realise it is also very upsetting to us to repeat the conditions that we prefer to forget.”
“After numerous phone calls I was at my wits end having failed to secure travel insurance for my elderly parents. We are so very very grateful to Ian at Holidaysafe for fulfilling my parents dream of a cruise to the Caribbean. He has provided insurance despite their many medical conditions and their ages and has been so very helpful throughout this process. I will definitely be recommending you to my friends! Thank you so much.”
“Great insurance for an elderly man – good price – I shall use Holidaysafe again – the over 70’s should know about you!”
“I’ve been paying £25 a month with my bank for travel insurance as well as other services I don’t use. I was quoted £89.22 for the year for me and my wife and WOW! I’m amazed. We’ll be celebrating our 50th anniversary next year and are glad to know we will now be covered when we go away.”
“Just wanted to say a big thank-you to Ian in the customer service team. On 27/7 my friend and I were struggling with our online policy application, we called up and Ian talked us through the problems with patient good humour. He was helpful, friendly and efficient. It is quality customer service like this that brings me back to your company and recommend it to my friends.”
“It’s a pleasure to deal with an efficient company, who provides, exceptional customer service. Makes a big difference”
“Excellent advice as my daughter was requiring insurance for several trips including backpacking and skiing over the year.”
“Claim settled promptly. Have been using Holidaysafe for several years. Will upgrade for the next annual cover.”
“Have been with Holidaysafe for a few years now and they continually provide me with excellent quotes. I needed to contact them recently regarding my policy via the phone and email and both times I received excellent customer service. Unlike other providers the quote they offer on month one is the same offered on month two. First class.”
“This is my second time booking my Travel Insurance with Holidaysafe and have another policy booked for later on this year. The staff are very friendly, and extremely helpful. They take all the worry and anxiety out of trying to get Travel Insurance if you have any medical conditions due to their helpfulness. The price for their Insurance is excellent. It’s no surprise they’re a Which Best Buy Travel Insurance Company. I would highly recommend them.”
“I had never heard of Holiday Safe Travel Insurance until quite recently when I read a very good review of it in Which magazine so I thought that I would give it a try. It exceeded my expectations. Chelsea, the girl that I spoke to could not do enough for me. What I like about it is that it is tailored to your needs so you are not paying for stuff that you do not need and the way that it was handled. I would recommend it to anybody.”
“This is the third time I have used Holidaysafe to buy insurance. The call centre staff are extremely pleasant, explain everything very clearly, the policies meet my particular needs and the prices are very competitive.”
“I was recommended to your insurance company from a Facebook page called CMLsupport, because I’d been given a ridiculous quote by another company due to my husband having a chronic illness, this was for travel insurance.The lady who I spoke to on the phone greeted me in a lovely manner & went through all the questions with me in detail, explaining all as she went. A wonderful service that I will definitely recommend to others & will be using myself again when needed in the future. Definitely a 5 star award.”
“Thank you for your prompt response to my query, I did not think Southern Ireland would be Europe rather than UK so I am glad I asked!”
“I felt compelled to comment on the amazing service that I have received from your operators every year. It is so easy to sort out our family needs on the phone compared to many other companies I have tried. A friendly competitive company to deal with is how I feel about Holidaysafe.”
“A phone call to Holidaysafe is all that is needed to secure peace of mind for any forthcoming holiday. I have insured with Holidaysafe for a number of years and have always had a cheerful and helpful response from its operators even though they must be able to repeat the questions in their sleep! Travel insurance is a serious business but Holidaysafe makes it easy and straightforward.”
“I was very pleased with the quick, efficient and no hassle service provided when I needed to contact Holidaysafe customer services, due to an error made by me on my insurance application. This was corrected in one email to Holidaysafe, with a friendly acknowledgement and amended documents sent back to me by Charlotte from the customer service team.”
“I am writing to comment on the excellent assistance James gave me when recently I called for help with my policy renewal. James dealt with all matters with a positive and cheerful manner. Clearly, he is very knowledgeable on all issues related to the insurance cover yet has the rare ability to explain things clearly. I wanted to let Management know what an asset he is to the company.”
“Thank you for making the cancellation of my policy so painless and simple, especially after the tragic events of last week for me. Thank you again and hope to do business with you again soon.”
“Just to say I found your colleague really helpful, clear and warm when I enquired about my insurance last week. I am glad he passed on my comments and that you are following up. Good leadership works!”
“I purchased this policy today and have to say your representative – Seb was excellent in every way and very to deal with as the call was quite lengthy and nothing was too much trouble. It is rare to be able to make this comment in this day and age especially as he was a great deal younger than myself!!”
“What an absolute pleasure in again renewing our Annual Travel Policy with Holidaysafe. Received first class attention from your customer services in relation to my medical history. In fact, the additional premium for this was actually lower this year with a reduced excess. So bearing in mind the minuscule increase of cost of the basic policy plus the additional medical premium we are paying less after a year to renew! Unheard of in this age of premiums jumping ahead with no regard to customer loyalty. If only Holidaysafe could insure my house and car……..”
“Holidaysafe’s customer service advisers are very knowledgeable and helpful and ready to go the extra mile.”
“How delighted I was at the end of the conversation with Holidaysafe. I had previously telephoned several companies and was horrified with very high quotes due to my recent but temporary history of bad health. You charged a more reasonable premium but in my case a higher medical excess, which would only be payable in the event of a medical problem when abroad – this is a more equitable system. Your details have already been passed to others. I am so pleased I found you and very grateful.”
“Many thanks for speedy response”
“Had to change some personal details on my policy. A couple of emails to and from Hayley this morning and it has all been sorted out. Prompt and friendly service.”
“We have just taken out holiday insurance with you. As one of the insured has some serious medical problems, we were delighted the way the company were prepared to help us. They were thorough, and spent time explaining all the queries which arose, and made sure that we understood and they gave us the best policy. All the way through they were courteous and nothing was to much trouble. We found their prices were fair, and we have already recommended them to several of our friends.”
“On behalf of Holidaysafe your MARIE conducted conversations and obtained all necessary details regarding policy enquirers and medical disclosures in a very efficient and dignified manner. It is with great pleasure I mark my experience as 5 out of 5 for Holidaysafe.”
“Quick answer to a quick question. You can ask no more!”
“Many thanks for the swift and helpful response to my query. Planning for the holiday(s) continues. Thanks!”
“I was very sad to miss my holiday through unforeseen circumstances. However, I was very pleased to have arranged insurance with Holidaysafe. Oliver dealt with my claim professionally and Holidaysafe has paid my claim smoothly. Thank you Oliver and Holidaysafe.”
“Having made an error with my online application, (which I hasten to add I did not discover until 3 months later!) it was corrected no questions asked and no hassle. Thank you, can’t beat that for service.”
“Very prompt and efficient service to resolve my own mistake. Have used Holidaysafe before and with this level of service I will continue to. Thankyou”
“I have been a customer of Holidaysafe for a few years on-and-off.
I would like to highly recommend them. The available range of policies and helpfulness of all the staff I have dealt with, either by phone or e-mail has been of the highest standard.
I would give them 5+++ if I could.
Repeat documents, policy enquiries, even medical disclosures – all were dealt with highly efficiently and to great satisfaction.
Well done, keep up the excellent work !!”
“I would just like to say how pleased I was and extremely satisfied with the customer service. I was in a bit of a fluster with myself as I am 67 years old and computer tech sometimes get me worried. I must say though, I got on well with the contact system you have. May I say a big thank you to Lauren and whoever received my message. They really put me at ease. Also they delivered the goods, how good is that. I only wish a few more companies would correspond in the same way you have done. It takes such a lot of stress away. I am really happy with your services.”
“I took out an Annual Multi Trip policy for my wife and myself. I received an excellent level of online service. Pre-existing medical conditions were declared on the health questionnaire, which were accepted and covered. The experience with the online application to final acceptance, was better than with any other insurance company I have dealt with and cheaper than rival companies. 5 out of 5. Hopefully, I never have to claim, as that is where the test lies on how good your company is !!!”
“Excellent customer relations. Website easy to follow, immediate response, Excellent price with personal follow-up,well pleased, I will definitely use Holidaysafe again.”
“Great price on holiday insurance where other firms didn’t even come close, and plus recommended by which?”
“We took out a ‘single trip’ policy earlier this year with Holidaysafe and were very impressed with both the cost & the service. This prompted us to take out an Annual Multi Trip policy this month (Sept) and again we received the same excellent level of service. I did have a couple of queries re the health questionnaire and these were dealt with both speedily and efficiently. The friendly, efficient service together with a very very competitive price prompted us to take out the policy. I would have no hesitation in awarding 5/5 (where 5 is excellent).”
“Having cocked up my on-line application I had to ring twice to make additions and amendments. The responses by Kyle and Zinzi (hope my spelling is accurate) were exceptional. I was not made to feel like an idiot, for a change, but that my mistakes were perfectly reasonable,which I don’t think they were. So please thank them. We look forward to our holiday and hope that our next contact will be for insurance for our next break.”
“It’s so nice to receive a message of good wishes on my birthday from you and everyone at Holidaysafe. I sincerely appreciate it. I always do holiday insurance with your esteemed firm and, whilst I never had to make any claims, my experience has been very satisfactory.”
“I was on the phone with Amber recently, I was very impressed with her patience and her calming tone to her voice, I felt reassured when finished that everything had been covered I came off the phone thinking what a nice girl. My score is 5 and I will continue to use Holidaysafe”
“To whom it may concern, I have just had the pleasure of a ‘Live Chat’ with an operator of yours called Callum. I found his attitude towards customer service to be friendly and professional. He had a sense of humour that is not always found in people whose job it is to sit and deal with customers answering the same questions all day long. I felt that he was prepared to take the time to look for an answer if he wasn’t fully sure of it, and was polite and, importantly, able to construct sentences that were fully coherent. Not a common scenario in many CS units these days. Thank you.”
“I just wanted to say we will definitely be using Holidaysafe the next time we travel. We applied online and were delighted with how easy you make it for the over 65’s with medical conditions. Many thanks”
“I would like to thank you and your company for the holiday insurance you provide to me and my family – we have used your company for several years and have always found the price and cover you provide excellent value for money.”
“I had to call to my travel Insurers recently to make an amendment to my policy, and was wondering how long and frustrating it may be, as these calls often are. To the contrary, I was met with a very positive and courteous voice asking how she could help. Lauren listened carefully to my request, dealt with the amendment, and processed the changes in a totally professional way. It was an absolute pleasure to talk to her. She has a calm and friendly manner and is an asset to Holidaysafe. Please convey my thanks to her.”
“The person I spoke to was absolutely clear and perfect, they fully understood and the call couldn’t have gone better. I was very pleased with your attentive operative, the service provided and the price. We hope to insure with Holidaysafe next year too! Thank you very much.”
“Having researched travel insurance last year, I followed ‘Which’ recommendations and contacted ‘Holiday Safe’. When it was time to renew my insurance for this year, I was delighted to see that the renewal quotation was actually less than I had paid last year. It included a loyalty bonus which I found quite refreshing as so many insurance companies tend to drop the price only for new customers. Consequently. I did not need to spend time researching other companies but renewed with ‘Holiday Safe’ as a satisfied customer.”
“I was more than pleased to use Holidaysafe again, your representative could not have been more helpful.”
“I was very impressed with the very friendly and helpful service I received when I rang with a query. I think the lady’s name was Dawn and nothing was too much trouble for her – I will definitely insure with you again.”
“This is the second time I have used Holidaysafe as my choice of company for holiday insurance. I again was not disappointed. The staff are so helpful. Not rushed, not there to make a sale at any costs, they are there to make sure customers are getting the right travel insurance for their trip. Just brilliant. 5 star company and brilliant staff. Excellent customer service.”
“Having booked a flight to USA for December I realised I needed to book travel insurance but came up against problems with online “Compare” sites. I contacted “Which?” who suggested I contacted Holidaysafe – I spoke to Ian who was so helpful and friendly I now intend spreading the word to everyone who mentions Travel insurance. Thank you once again Holidaysafe.”
“The total experience, from initial online application to final acceptance, was better than with any other insurance company I have dealt with for travel cover. Clear, concise and with the “human touch”, so that when a query came up (through my own mistake), I was quickly contacted by phone and the matter was put right with efficiency and good humour. Reasonable premium, too. Highly recommended.”
“I found the staff member I spoke to very friendly and helpful and that his manner made the task of finding insurance a pleasurable rather than irritating one. I would mark this part of the process as 10 out of 10, but of course the real test will come if I should ever need to make a claim.”
“I was delighted with the advisor who assisted me on Thursday. His excellent communication skills enabled me to renew our annual travel insurance policy. He had such a professional manner and is an asset to your company. I believe in customer loyalty and great service and this was certainly forthcoming.”
We were impressed with the thorough yet tactful way in which my wife‘s medical details were requested bearing in mind how sensitive this area can be.
Holidaysafe gave me fantastically helpful service for completion of my travel insurance, including medical risks, at a very reasonable cost. Knocked all others who quoted, or wouldn’t, out of the arena. I shall definitely be singing Holidaysafe’s praises to anyone that will listen. If you’re reading this, don’t bother to try other insurers, except to prove how much better Holidaysafe compares! 5/5+ Stars.
“Just thought I’d say it was so refreshing to have my call answered immediately – so rare these days – and dealt with in such a friendly, efficient and professional manner. Many thanks.”
“I wish to recognise the excellent customer service and cover provided by your colleague Samantha Sutton. We purchased single trip cover and stared the application online via Martin Lewis link on Money Saving Expert but were unable to complete due to health conditions and medications for me and my son. I rang the contact number and Samantha found our online application and assisted in getting all the health details declared and give us a competitive rate of £26. Keep up the great work and really pleased with the peace of mind offered during our forthcoming trip to Spain.”
“The person I spoke to was very nice, he explained everything to me very well, he was polite and courteous. I must say I did not expect to get such a reasonable priced travel insurance. We have been traveling abroad for some years and it was the cheapest we have ever had. And yes we will definitely be using Holidaysafe again.”
“I received excellent help from Ian via telephone call this morning, he helped through the complexities in a clear, calm and professional way. This good service is one of the main reasons I continue to return to renew with HolidaySafe. Very many thanks & best regards.”
“Having used Holidaysafe travel insurance for the last two years with my many pre-existing medical conditions, I needed to review my details on renewal. My hearing is not great and when this became a problem a callback was arranged with a more experienced person. This lady was brilliant and exceedingly patient. She answered all my questions and was sympathetic towards my concerns. Most reassuring, thank you. Top marks!”
“I was quoted over £5,000 for my medical conditions on previous sites. Purchased a policy for £110.48. I am very pleased with the service and will continue to go with Holidaysafe.”
“Just taken out Single Trip insurance with your company. Comprehensive policy very competitively priced. The online form was straightforward and easy to use. I have recommended you to all my friends.”
“The young lady who helped us was polite, professional and very efficient throughout the procedure. I am not overly confident on the internet and she helped to ensure that we had the right policy for our needs and she checked my husbands medical details to ensure that everything was included and correct. So much easier for me when I am speaking to someone who is patient and knowledgeable. Thank you.”
“I would score Holidaysafe insurance 5 out of 5. I have used them for a few years now, both for annual insurance and winter sports insurance, and their staff are friendly, personal and very very helpful with both renewals and claims . I recommend them to all my family and friends.”
“I am very happy to put in writing that I was really delighted with the service I have received from Holidaysafe. I was particularly impressed by Samantha who was happy to answer all my questions and took time to explain the difference between the variety of policies that are on offer. These days there can be so much choice it’s really helpful to have someone to point out what all that small print means! I never felt rushed whilst speaking to her and she was a delight to deal with. She clearly scored 10 out of 10 because I initially phoned regarding one policy and I ended up taking out two! I did call back several days later to clarify one of the points on the schedule and spoke to another operator, who was equally helpful. So, thank you Holidaysafe for providing what feels like a personal service – so different from the response you can receive from many other organisations. Well done!”
“What a breath of fresh air it is to do business with Holidaysafe. Not only are they far and away the most competitively priced but the customer advisors are amongst the best I have had to deal with. I suffer from Type 2 Diabetes and the proposal process is quite lengthy, but I was dealt with patiently and sympathetically. After renewing my existing policy I had to call back to add on a Cruise Extension and was met by the same helpful and professional service. What a refreshing experience, your staff are a credit to you.”
“I talked with a very helpful and friendly advisor who walked me through the various options of travel insurance of which she is very knowledgeable. I had a lot to consider and she gave me confidence in making the best choice to suit my needs. The prices are very competitive and the company has a best buy rating in ‘Which’ magazine. I would definitely use Holidaysafe again.”
“I just wanted to thank you for the prompt, professional
and polite service you have given me and just to let you know I will definitely use you again in the future.”
“I have just taken out two single trip insurance policies using your online system which was easy to follow and use. I had to telephone your Customer Services today because I had made some mistakes (my fault not your systems) and had a query. I spoke to Nicole who was marvellous, very easy to talk to and the service was faultless. I will recommend you to friends and family and will be getting quotes for myself and my husband when our annual policies are due for renewal.”
“I cannot believe that price! Goodness me, you’ve saved me a lot of money. Thank you”
“An all too common experience is that, once Travel Insurance companies know your age, quotations for insurance are inflated to £100 and upwards. I know what an acceptable rate is and I was growing tired of the time and trouble it took to argue the point.
I deeply appreciated that Holidaysafe did nothing of the kind and quoted me a fair an acceptable price for insurance. “
“The member of staff who dealt with me was very friendly and helpful. It was quick and easy and all paperwork was emailed to me whilst I was still on phone. The price of the policy was really good and I will be using them next year for my holiday. I would not hesitate to recommend them.”
“I would just like to compliment you all on terrific, friendly and efficient service from the moment of first contact to resolution of quite a thorny problem when trying to obtain insurance for my son Zak’s extended stay abroad. I shall be recommending you to as many others as I can. You guys appear to be an insurance company with a ‘face’ rather than the faceless, bureaucratic, inflexible, computer-led insurance firms I’ve come across in the past. Please pass on my compliments to your team and to your M.D. “
“I must congratulate you on the excellent customer service provided when I phoned to arrange my travel insurance.The advisor was very helpful and pleasant to talk to and the price was
excellent . Many Thanks.”
“Thank you to George @Holidaysafe for his patience with me in reading out required boring T&C’s etc zzzz You’re a star, George!”
“Your site was far superior to any other we checked as the questions re medical conditions were far more specific and did not generalise like others. I have shopped every year for medical travel insurance
since 2006, and have been unhappy with the generalised nature of the screening every year, until Holidaysafe.“
“I find myself continually going back to Holiday Safe for all my travel insurance needs as I know I will get 5 star service from their dedicated staff, an affordable tariff and on the one occasion I did have to make a claim, they ensured the whole process was dealt with swiftly and seamlessly. 5/5”
“Literally gobsmacked at the incredible price I got my Mum’s holiday insurance for at @Holidaysafe … a third of last year’s cost. Amazing.”
“Thank you for not holding my recent, serious illness against me. Your company cost me just a third of the price of two other quotes I had. We all need our well earned holidays but when bad health suddenly strikes it impacts on the whole family in many ways including financially. Holiday safe has enabled me to afford an extra night away. I was not only treated with respect, dignity and patience but with empathy also. I will recommend this company without hesitation to my family and friends.”
“I can only comment on my experience of taking out insurance with your company and the service I received from the person taking my details. That I felt was very good as she was clear, patient and did not push for a sale. I would rate it 4 out of 5 “
“I also wanted to say that I have had an extremely good service during the past year. I went to Fuerteventura in March and I was ill. I had breathing difficulties (acute bronchitis) and need to get quickly to a private medical centre (5 mins from my hotel) rather than a 40 minute cab drive to the hospital where I could have used my EHIC. I didn’t get prior approval for the private treatment and realised when I got home that, technically, I needed to have done this in order to submit a claim for medical expenses. Nevertheless, I put in a claim, providing reasons why I didn’t get prior approval and was pleased to discover that my claim had been honoured and a cheque was sent to me. In my opinion, I was treated very well, and feel confident to renew. Many thanks!”
“Just a few words to say what a pleasure it was dealing with the staff at Holidaysafe. For various reasons my enquiry was rather complex and I can honestly say that the three colleagues that I spoke to at different times were excellent. All were knowledgeable, helpful, friendly and above all very professional. Special thanks go to Melissa S. who was very patient and proactive. Other companies could do well to see how it should be done. I used to be an A1 award accredited NVQ assessor for customer service, and I don’t recall coming across such consistency in approach as your team.”
“Having made a mistake filling in the Holidaysafe medical questionnaire on line I was unable to correct it, so gave up! The next day I telephoned Holidaysafe who found my half-finished booking and we managed to correct and complete it over the phone. The Customer Advisor had a very pleasant manner and was extremely patient and helpful. I have yet to make my trip but would certainly contact Holidaysafe again following this particular experience.”
“I am so happy to have found a company who were so helpful and I wish I could remember the young lady’s name I spoke to. She was lovely! I was almost to the point of cancelling our holiday and it was only by chance I read a “Which” report that led me to your company. I have already told my family, so you will probably be getting more customers in the near future!”
“That price is absolutely terrific, really great! Compared to others that is fabulous. Thank you so much for all your help. I am delighted with your customer service and would mark my experience as 5 out of 5.”
“The customer advisor who dealt with my insurance package was extremely courteous, clearly had many years of experience, and talked me through all of the details and options available. Client service is of paramount importance and I have no hesitation in recommending Holidaysafe. It was a pleasure to deal with a living, human being! Five stars out of five.”
“I contacted Holidaysafe after reading an article in the Which consumer magazine, September 2014, which gave its policies the highest rating for all age categories 18 – 79 year old and also for Family cover.
I had a problem with the medical declaration section of the on line quote and so left my telephone number for them to contact to me. I was contacted by a very helpful and patient lady, who did not rush me to explain my minor ailments and took time and care to ensure my medication was correctly listed.
The quote I received for an annual policy Worldwide including USA and Canada, (31 days per trip) was £73 lower than another Insurance company, who agreed I was receiving comparable cover, to their higher quote, when they phoned me back to ask if I was taking up their policy.
I would certainly recommend that anyone fill in their easy on line application – you might be pleasantly surprised.”
“I used Holidaysafe insurance last year and found the service fantastic, and I would like to book my next holiday insurance with Holidaysafe again. I’ve also recommended Holidaysafe to my mum and dad”
“Excellent company to deal with. We had no problems dealing on line, and were very happy with the cover for the price, which was much lower than the company we dealt with last year for a couple. The policy was sent back to us in seconds, and was easy to understand when checking. Would definitely use holidaysafe insurance for future journeys.”
“I just want to thank yourselves for your prompt professional service regarding my claim. You have been very helpful, during a difficult time for me and I cannot thank you enough. I will highly recommend your services to my friends and family. Keep up the good work.”
“Clear, concise information without the hard sell. I rate my experience with your company top notch 5/5.”
“This is my third time of using Holidaysafe to insure trips abroad, once for myself , once for my daughter and most recently for us both. Previously I used comparison sites but never felt sure if I was adequately covered.
I am a big fan of Martin Lewis and felt if he was promoting Holidaysafe then you will be a high quality company offering adequate cover, at competitive prices. This I found to be so; very easy to get a quote on line, with clear choices of cover, easy to compare different levels of cover and really good prices.
Even with the extra premium for a declared medical condition, the quote for both of us was less than the holiday company was offering to cover one person and that was without adding on the extra premium for a medical condition! In fact, from my first experience of using your company to buy travel insurance I have not felt the need to look at numerous other sites. I feel safe to travel with your product.
When I needed to contact Holidaysafe by telephone to update some information, I felt valued, the staff were friendly and interested. Thank-you”
“Have just had extremely good service from one of your staff (Lee). Very impressed, thank you.”
“I have just booked holiday insurance with Holidaysafe.co.uk. The customer advisor was happy and extremely helpful. The documents arrived promptly and of course the price was very competitive. I would give the service a full 5/5. Thank you. “
“I found your website easy to use, and when I rang up because I had a few queries, the young man who answered was very helpful, courteous, pleasant and efficient.Tthe cover seems comprehensive and good value for money – hopefully we won’t need to find out. Happy to give 5 stars.”
“I have used your company twice and on both occasions was extremely impressed by the amount of medical knowledge, the sincere desire to assist me and the personal sensation of being an individual rather than ‘Just another customer’ I wish more companies were as enjoyable to deal with as yours. In the near future I expect to be requesting another quote for travel insurance.from your excellent staff.”
“Holidaysafe quoted me for the second year for an annual worldwide travel policy and I was pleased to find that my first year’s policy hadn’t been a loss-leader to draw me in – the renewal was again reasonable so I didn’t need to waste time looking for alternative quotes. A pleasant young man to talk to as well. If only companies offering other insurance products would be so straightforward as your company was last week.”
“You will be the first company I contact to seek travel insurance. The thoroughness, patience and friendliness I experienced in my interview with Dionne? (a new trainee?) was exceptional and I really appreciated it. Excellent service, and I am very happy to confirm that ‘publicly’. I will be recommending your company highly to friends.”
“I am very happy that I found Holidaysafe to do our holiday insurance, and this was well before Martin Lewis
recommended yourselves. It is nice to find a company in the insurance world that is fair with senior citizens, and people that have health problems, so that we can still travel. It is also a bonus to speak to friendly and polite staff. I have recommended you to my friends and family, and will continue to do so – keep it up !”
“Very professional and took me through the process in a very light hearted manor and not the mundane process usually associated. Very happy with the price and the process.”
“Thank you for your excellent service this morning and the prompt email with the relevant documents”
“Just to say a warm thank you for making this amendment without any additional charge – I very much appreciate it. 5 stars out of 5, so far. Hopefully I’ll never need to claim, but I guess that would be the other aspect of service that would be important, and which I hope would go as smoothly.”
@Holidaysafe go check these guys out for travel insurance, awesome customer service, very helpful #ttot #travel #insurance #holiday
“I have always found Holidaysafe to be great value and easy to deal with, I would recommend them to anyone”
“Very good experience both with the website, which is very easy and clear, and with the customer service which is better than most. It is refreshing to know that not everyone regards us 70+ folk as beyond being able to travel – we still enjoy it immensely now that we have more time to do it!”
“The way the call was handled and the customer service was excellent. Very professional and customer focussed. It’s great that you don’t have to phone a call centre…or India ! The experience will mean I would definitely consider again as well as recommend to friends and family”
“Well done and thank you to everyone at Holidaysafe for your quick and effective service. Well done.”
“Very pleased with the quote handling process, very good service and very professional”
“My husband & I used your services in November 2013 when we travelled to America, excellent help with the booking and great customer services, this is the reason I have come back. Today I have had a call from Holidaysafe and after answering the relevant questions you have quoted me a price, offered to send it through the post & even send it through email. I have found your staff very helpful & speaking to your customer service advisors is like talking to a friend. This type of service I have never received before & friends who have had travel insurance with other companies agree their customer service did not compare with Holidaysafe, so well done!!”
“Thank you so much for your time today, you’ve been really helpful and the price is amazing. The representative I spoke to had a friendly approach and was very helpful. He spoke clearly and had a good knowledge of the product I was enquiring about. I am very pleased with the service I have received and I will certainly use Holidaysafe again in the future for myself and my family.”
“Your customer service has been amazing, I am happy to renew my Multi Trip policy with Holidaysafe due to the great level of service I have received.”
“Thank you very much, you have been very very professional and incredibly thorough. You have done a good job thank you.”
“I am very impressed with your company, I heard about you from Martin Lewis and your prices are very competitive.”
“I would to thank Naomi for her professionalism and patience when taking details of our medical history and answering all my questions. And Joanne for sorting out the queries I had later. Both were very helpful and easy to talk to. Far more so than other companies I had previously approached. I am not at all surprised that you are a WHICH? recommended company. I have no hesitation in marking my experience with your company so far at 5 stars. It was such a relief to have common sense as part of the medical screening process instead of the usual blinkered ticking of boxes. Once again thank you for your help.”
“Thank you, I would like to say a lot more because you’ve done so well. Your company could make a lot of money training other companies, because you just seem to have it! You have recruited your staff very well, and I am thoroughly impressed.”
“I am very impressed – so often these days when you try and enter into a dialogue with any customer services department – you end up getting stone walled by red tape and no one being prepared to make a decision. So once again hats off to you for your help and assistance it is very much appreciated.”
“I am very pleased with the policy, and comforted through knowing it’s a Which? Best Buy. Very speedy and professional service.”
“Finding the time to renew ones travel insurance is always tricky and am sure I’m not the only person to leave it to the last minute to get it done, meaning I’m usually in a panic when I come round to it. When I rang through I was attended to by Lisa who immediately put me at ease, and reassured me that we’d get my paper work in order before I left. She was friendly, cheerful, helpful and incredibly well informed. I had a couple of special requirements that other insurers I’ve tried to deal with have struggled to help me on, such as stays abroad for more than 31 days, but Lisa and Holiday Safe were able to meet all my needs as well as put my mind at rest that when my baby is born, it’ll be able to fit onto my insurance policy without any glitches. It makes such a difference when someone goes out of their way like Lisa did to make the process as easy and pleasant as possible. Thank you”
“Many thanks for your excellent customer service and I will certainly recommend and use this company again.”
“I would just like to thank you for your customer care, it’s been fantastic.”
“I looked through several policies on line and Holidaysafe was definitely the most user friendly.”
“I can understand why you’re so high up the list on the Which? report. Thank you.”
“I am very impressed with this insurance.”
“Brilliant customer service, really knowledgeable and helpful, great job!”
“Is that your price? Really? I’ve been quoted £200-£300 elsewhere. That’s great.”
“The gentleman that dealt with my health issue could not have been more helpful, and your company’s common sense approach to health problems, is a real breath of fresh air, compared with the hurdles and brick walls erected by others! I am indeed glad to have found you and will certainly be passing the word on.”
“Perfectly fine & smooth sailing, I came across you from Money Saving Expert and you’re very good value.”
“Thank you ever so much I am really happy with the quote for my son and when my insurance comes up for renewal I will certainly be looking to take this out with your company.”
“I am very happy with this price, you’re very competitive. I have been with the same insurer for years but decided to shop around, and they were about double your price!”
“I was very very impressed with your on line screening system. Very easy to use. As though it had been set up by a medical practitioner.”
“Absolute superstar, best person I have ever dealt with on the phone. Great service.”
“I like it, I’ll buy it, SOLD!”
“Very friendly, efficient, helpful and competitive.”
“Nice and easy, much appreciated.”
“Thank you very much for help. This is the first time I bought policies from you and I already feel that you have provided me with exceptional customer service. Very impressed.”
“[I have] just taken out insurance with Holidaysafe and can’t believe how cheap it is as I have [a] pre[-existing] medical condition, I also booked with them last year [and] would recommend people to book insurance with them.”
“Thanks very much, you and your team have been a huge help. …those who have been politely responding to my emails have been most helpful, and have given me clear and useful advice. Your help and service is very much appreciated.”
“Others out there should know what a lovely, helpful team you have”
“Top rate Insurer for speed and efficiency. Registered my claim 2nd September. Submitted my claim 3rd . Came straight back to me to say that a couple of my documents had been sent in the wrong format (my error). Received a response to my claim today (4th) along with some useful advice. Very professional. Will definitely use them again in future.”
“HolidaySafe has been excellent so far with their customer service, we’re now using for the third year running. We’ve not had to make a claim yet. For a couple, insurance over 75’s with medical conditions the price is fantastic, also the increases to premiums each year have been very reasonable compared to other companies. I would definitely recommend their insurance, it even covers Covid19 conditions.”
“To continue to provide cover for two motorcyclists in our 70s is good news, but the cream on the cake came when we realised that our cover period had been extended by three months on renewal, simply to reflect the three months under lockdown when it had not been possible to travel. Well done.”
“I took out joint insurance for myself and my husband who is now 70 and the price wasn’t over the top as some other insurance quotes. Very good value. Will continue to use them as long as we can travel and the price is affordable.”
“1st class product; no big price hikes through the virus as we are over 76. This was a big plus for us, many thanks for a 1st class service.”
“I have used Holidaysafe for around 5 years as I found that in my case they have been very competitive with premiums, especially the loading for a pre-existing condition.
When I was ill abroad in April 2019, and needed a doctor, they were easy to reach by phone, very efficient and dealt with everything to my and the doctors satisfaction, and I got the treatment I needed.
If you have not used them before I would give them a try.”
“We have entrusted our holiday insurance, safety and protection with Holidaysafe for several years now. Both online and staff customer service is excellent, friendly and reassuring. Any queries we have had, have been promptly and satisfactorily dealt with. We can thoroughly recommend Holidaysafe for top quality travel insurance, all over the world and for a premium you can afford. They have given us full assurance over Coronavirus effects on travel and holidays. So, travel, insured by Holidaysafe is both a happy and safe holiday.”
“Unfortunately, I had to make a claim due to my 92yr old father-in-law falling and breaking his hip and needing an emergency operation a couple of days before my wife and I were due to go on holiday. I contacted Holidaysafe and was helped at all stages of my claim and was dealt with by knowledgeable professional people at all times. My claim was paid in full, minus the excess with no problems, I would definitely recommend this company for your travel insurance.”
Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices.
Holidaysafe is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN 306537. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. Travel Insurance Facilities Plc registered in England No. 3220410. All rights reserved. All policies offered are on a non-advised basis.
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