Customer Testimonials

We’ve used Holidaysafe for the past couple of years and have been very happy with the level of quote and have not bothered looking elsewhere. The website is very easy to use and no tricky questions to answer. All of the documents are emailed so they are close to hand if needed rather than printing them out (you have enough to take).
One last thing is a nice email welcoming you home after your holiday and a nice bonus of a voucher when booking again.
Looking forward to my next holiday!!

Mr Drew, UK

Brilliant team they processed my claim very quickly  having become ill in the Canaries.  Would recommend them, thank you all so much. Will definitely book with them again.

Miss Twemlow, Manchester

I am very pleased to advise that Hannah arrived home safely last Sunday week. We subsequently brought her to the hospital who are hoping to avoid surgery all going well. She is being monitored very closely.

The main reason for my email is express our sincerest thanks as a family.  Having worked in banking for nearly 40 years I know only too well how quickly people complain but very few say “Thank you”.

So on behalf of Hannah, her dad and I we want to say a very sincere thank you to your various teams who put up with my continuous phone calls whilst trying to get Hannah home and ultimately getting her home comfortably.

A special word of thanks to: Roman, Natalie, Gillian, Tuelay, Callum and Natalia for going the extra mile to help us out.

With very sincerest thanks and continued success.

Susan

P.s. Please ensure that our note of thanks is given to the powers that be so that they can be re-assured of the excellent service being provided by their staff.

Susan, Edinburgh

We have had holiday safe travel insurance for a number of years and this is the first time we have needed to contact them and use their repatriation services.

In a time of extreme stress, pain and concern all staff I spoke to or had emails from, where the anchor to what I felt was my tossing boat in very turbulent waters!

Learning the process of what to do when one has an accident, forwarding the correct documents, altering flight schedules, requesting the ok to use emergency ambulances, to book taxis etc – the list is endless took me time but I was guided through with sensitivity and firmness that gave me confidence to take on each challenge as it came.

Once home there was a sense of relief but we then had not only to chase follow up NHS support, referrals and MRI scans and physiotherapy.

So it is too easy to forget to say thank you.  To ensure that those involved who supported us / in particular myself know that they are appreciated but that their managers and senior managers are also aware of the efforts made by their staff to carry out their roles and tasks.

Your staff were, and I am sure are, a credit to your brand – there is no other word for it.  And the support I had whilst carrying on through the process of completing medical and cancellation claims forms was informative, polite, calm and reassuring

As we are hopefully seeing a light at the end of the tunnel for our healing and various treatments we know our experiences could have been different but they certainly could not have been better! So a huge thank you to all concerned from us.

We intend to stay loyal customers of Holiday Safe Travel and are singing your praises to anyone who hears about our saga of events.

It was truly a memorable full packed week and still a great holiday – different – but one will not forget for all the kindness, thoughtfulness and professional guidance we received

Once again – Thank you Anna and your team and the operations staff who I talked to , texted and emailed.

Mrs Steer, Warwickshire

Holidaysafe were the best company I came across to help me with travel insurance after I had had cancer. I tried about twenty companies including the McMillan recommended ones where I found they did not want to know if you mentioned the word chemotherapy and if I was lucky enough to find one the prices were ridiculous and I was actually cleared of cancer. Staff are great and helpful and I have recommended holidaysafe to two other people with medical problems who have now insured with them.

Mrs Jacobs, England

I thought I would write to say how helpful your staff were in providing me with a holiday insurance. At 92 years of age and pretty healthy, with the exception of sciatica, it is still not easy to get a Travel-insurance. They were very thorough, friendly and reasonable, taking a balanced view of my situation. I have mentioned your service to several people on the elderly scale, but not so advanced as myself!

I hope you will pass on my comments to your staff. Having once been a Service Controller, I am only too aware of the voracity of complainants when things don’t go well, but the rarity of comments even when things go very well!

Mr Evans, Wales

“I would like to take this opportunity to thank you for all your assistance during my operation. Especially I would like to thank Natalie who has managed to make all the necessary home travel arrangements for me under difficult circumstances.”

“I should like to place on record the wonderful service provided yesterday by Robert in helping me set up a single holiday insurance to Dubai.

We all take good service for granted and are quick to complain. I am quite the opposite and would wish the individual and the company to be aware of such occasions.

I was in HR for my whole lifetime and feel that Robert has all the necessary qualities for the job that he does. He has excellent interpersonal skills, has a good mannerism, dedicated, hard working and very keen to please, and of course very professional. In fact a shining example to others.”

Mr G, Buckinghamshire

“Due to an unexpected back problem, I had to cancel a motorcycle trip with the loss of £485 deposits. All I had to do was send my consultant’s report and other documents to Holidaysafe which they processed without requiring any further examinations or proof. 5 weeks later, the refund (less £60 non-refundable part) was in my bank account. No quibbles, no hassle, thank you very much.”

Mr Guest, Worcestershire

“Due to the unexpected death of my Sister in America we needed travel insurance starting tomorrow. Having made such a mess of trying to get an online quote I had to phone for help and would like to say a very big thank you to Stacy for the very kind, calm and sensitive way she dealt with the problem.

Have received the policy by email as promised but as I was unable to complete the telephone survey as my mobile ran out of charge I do hope that my thanks can be passed on to her.  If all your Staff are as efficient and as kind as Stacy I  would have no hesitation in recommending and using your company again.

Before I retired I was manager of a Customer Service Department and know that all too often you only hear from customers when something has gone wrong. Once again many thanks to Stacy for all her help”

Mrs Meyer, Holsworthy

I recently booked Holiday Insurance for my son who was travelling to Dublin. I found the online process very straightforward – and my purchased policy was promptly forwaded to me via email.

Reviewing the policy I realised that I had put the wrong year in my son’s date of birth (I had put his brother’s instead of his). I telephoned the Customer helpline and Melanie made the necessary changes with an impressive friendliness, warmth and efficiency.

I deliver Trainings on Customer Service and can honestly say that yours is exemplary. First class in every respect! And you provide great value for money too! Thank you.

Mr Buchanan, Merseyside

When we all shop around for travel insurance we never really expect, or hope, to have the need to use it.  However, when the unexpected does happen it is good to feel reassured and in safe hands. On a recent ski trip I managed to break my leg, amongst other things.  The Team at Holidaysafe were really professional, helpful, gave clear advice and took care of me from start to finish, including renewing my EHIC card that had expired!.  My claim was settled fairly and I am a very satisfied and appreciative customer.  Highly recommended.

Mr Bennett, Manchester

My husband fell while hiking in Slovenia last week. We had to get medical assistance there and through our insurer were asked to contact EAF for assistance. As I am sure you know from dealing with so many ill and hurt tourists, it’s a frightening time being away from home and injured and not knowing what’s going to happen. This was true for us too however the help we received from your professional staff made a difficult time much more bearable.

Our initial contact with Dawn was incredibly reassuring and she helped steer us to get the right treatment in Slovenia. We were very impressed and reassured by her calm and caring approach and wanted to write to thank her for this at what was a difficult time.

I would also want to thank Dr Kotak who was also very reassuring and who let us know that the extent of the break in my husband’s arm was such that we had to come home and who let us know that the team would put this into action and get us back in a day or so. At that point we knew we wanted to come home but were in quite a remote area. Knowing that we didn’t have to make all the arrangements ourselves was a lifted burden so thanks to Dr Kotak too for letting us know that this was in hand.

Our final contact was with Mark – a nurse with your organisation. Once again he was very helpful and professional and with the travel staff booked our flights home and assistance at all the airports en route. What a relief it was to get our tickets emailed to us and know we were going to be home that day. Since coming home we have been to our local hospital and my husband will need surgery on a very badly fractured elbow and will be taken in on Monday or Tuesday this week.

While it was awful that my husband fell and injured himself so badly we know things could have been much worse. We also are so grateful that we were in capable hands and were so kindly treated by all your staff and we both wanted to write and record our many, many thanks for this.

Mr leonard, Huddersfield

“These days you hear so many stories of bad customer service.  The situation is now so bad there are several very popular TV programmes dedicated to customer service problems.  So I have to say I was really very pleasantly surprised with my recent telephone conversation with Sharon of Holidaysafe.  I worked in customer service myself for many years before retiring so I like to think I know good customer service when I see it.  Sharon seemed to epitomise to me what good customer service should be about.  Sharon gently and genially helped me through the required details to be noted for my application. This was refreshing, as it can often seem daunting and intimidating.  In particular Sharon assisted me to discuss my short list of potential medical issues with sensitivity and good humour.   In fact, as with previous conversations with Holidaysafe staff,  I felt so relaxed in our conversation it was more like the enjoyable banter between friends.  So, thank you Sharon for brightening my day and thank you Holidaysafe for providing not only excellent customer service but also top quality holiday insurance at the best, most affordable price.  I mark you more than 5 out of 5, I would mark you 10 out of 5!!”

Mr Wood, Isle of White

“Yesterday I injured my knee skiing and the injury threw my travel plans into disarray.  It was no longer an easy matter to simply board my flight home, because my leg is now immobilised in a brace.  Throughout the better part of this morning and afternoon, Mark [part of the Emergecy Assistance Team] made multiple calls to various agents and then back to me to relay information on a plan to get me home.  This was no simple matter, because the recent strike in France means that most flights out of Geneva and back to England are full.  Somehow, Mark found me a flight back to Bristol tonight, which meant I could avoid having to look for a new hotel (I only have accommodation through today).  He also arranged road transport to the airport and then from Bristol to London once I arrive, as well as wheelchair on both ends of my flight. On every call Mark was polite, patient and kind and speaking with him really eased the associated stress of my injury. I Hope you can reward him somehow for his superlative customer service.”

Mrs Muller, London

“I am that happy with the service I have received from your customer services, that I felt I should share my experience with you.
I am a 49 year old man and I have several medical conditions one of which is unusual, I have a nevro spinal cord stimulator fitted in my back. After many unsuccessful calls to many travel insurance companies and me trying to explain my condition many times over I was hitting a brick wall and I may add most of the time the people I were speaking to, if they didn’t understand my condition they either fobbed me off or the line went dead rather quickly.
I stumbled across Holidaysafe and I explained my conditions, although the customer service rep fully understood what I was explaining to him, he asked could he put me on hold whilst he gathered more information from his colleagues. Upon his return he asked would I put things in an email to him so he could pass this on to the Underwriters. At this point inside myself I was jumping for joy, not only was the rep polite he seemed very understanding and I genuinely felt he wanted to help, and fingers crossed I maybe getting somewhere. My email was passed onto your Underwriters and within a few days they had confirmation that I could get insurance. The price was amazingly cheap and had a very high level of cover . overall you have what seems to be very experienced staff who are extremely polite and caring and I would recommend your company to all.
First class experience! Thank you”

Mr Bromlet, Manchester

“My wife and I departed on a yearlong backpacking adventure back in May 2013, and we decided to take out travel insurance with Holidaysafe. The decision was made based on the level of flexibility when it came to the activities you cover (sky diving, trekking to high altitudes etc.) and the amazing prices. Both show that you clearly understand the needs of backpackers, and do so much better than your competitors do.
To be honest, our level of trust in insurance companies was not too great before we used you, as you always hear about insurance companies being difficult when it comes to actually paying someone for a claim. However, it was when my wife fractured her shoulder that we had to make an insurance claim for the first time in our lives.
! Every time we spoke over the phone they were caring, supportive, and actually interested in the wellbeing of my wife, and not just about how much money it would cost your company.
Dealing with your claims department was also a very pleasant experience, as everyone was so nice and polite, explaining things patiently and clearly, and kept their promise of paying the money into our account when they said they would. This is a very important part of the process, and shows a high level of understanding of the Backpacker’s needs, because when having a tight bugnet to travel with, the last thing you want is to pay a couple of thousand pounds out of your pocket and have to wait for months before it is paid back.
We have used you again since (luckily not had to make a claim this time), and will continue to do so for all of our future travels, in addition to recommending your services to all of our friends and family.
Thanks for smashing the negative reputation insurance companies tend to have, and actually caring about your clients.”

Mr Amir, Maidstone

“On my first season in Jasper, Alberta in Canada I tried a freestyle snowboarding trick that I had been doing for the last year or so. This one didn’t go too well, and the end result was me ending up with concussion and in hospital for a check up that evening. This is a feeling that I did not like and would not want to go through again – I lost all memory, I went numb and also was feeling nauseous. When this happened I unfortunately interrupted my parents’ romantic weekend away to Paris, but thanks to a great insurance company (Holidaysafe, of course!)  it was sorted out with no trouble and I made a full recovery.”

Mr Olly, Buckinghamshire

“I felt compelled to write to thank you most sincerely for the extremely prompt and efficient manner in which you dealt with our claim. I have to say that when I made the claim, I had a feeling that it would develop into a long drawn out process, with me being contacted frequently to provide further details. It proved not to be, and was in fact one of the slickest and most straightforward procedures it has been my pleasure to experience. Once again, many thanks for your excellent attention and service.”

Mr Dewar, Argyll

“I just want to express my appreciation for your faultless and extremely helpful claims service after I had the misfortune to suffer an injury skiing.  My claim was paid promptly and in full with no queries coming back and your staff could not have been more helpful and efficient at every stage so I would be very pleased if you could pass my thanks on back to them. I have never claimed anything on a travel insurance policy before and I was very pleasantly surprised by your excellent response from start to finish.”

Mr Newton, Wiltshire

“Please accept my heartfelt thanks for the assistance you all provided to me and my wife when I had an angina condition in Tenerife. The change of advisers from day to day was handled well and all relevant information was available no matter to whom we spoke. Your professionalism, caring calls and invaluable advice really helped my wife to cope with the situation. My wife was under considerably more stress than I was and she is very grateful for the regular calls, emails and advice which she received. Meanwhile I was swiftly treated and well cared for in the Hospital. We know that if we are ever in a similar situation we will be able to rely with the utmost confidence on the Emergency Assistance Team.”

Mr Forfar, Reading

“We received the settlement for our claim today and I would like to thank you for your prompt attention. In 40 years of holidaying abroad this is the first claim we have had to make and we were delighted by the service and attention we received. Our annual policy is due in April and we will be renewing it with Holidaysafe. This should confirm our confidence in the product and service. Thank you.”

Mr Leedman, Cheshire