Live Chat

At Holidaysafe our customer contact team are available 9am-6pm Mon-Fri, however, there are times when our phone lines are very busy. Rather than experiencing the frustration of holding, we offer multiple ways to contact us, to ensure you get the response you need as quickly as possible. You can contact us by email or via live chat when the button is available on the right-hand side of the page.

Live Chat enables you to speak directly to a specially trained member of our Customer Contact Team. There are several ways we can help you via live chat, but other queries may require an email or phone call to us. To help you decide the best way to contact us, please have a quick look at the scenarios below;

Chat online if:

• You need to make an amendment to your policy such as personal details or addresses.
• You have a query about our cover or services.
• You would like a response in writing (you can email a copy of the chat to yourself at the end of the service)
• You would like your documents re-sent to you.
• You need help using our website.

Alternatively if you need to;

• Start a new quotation or renew your policy – you can do this online.
• Amend your medical information – please call or email us.
• Extend your travel dates or destination – please call or email us.
• Make a payment – please call or email us.
• Enquire about a claim – please contact our appointed claims team.
• Contact our emergency assistance team – please call or email them directly.

For more information, please visit our contact us page.

*Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices.